Refund policy
RETURN & REFUND POLICY
At OcaRain, every umbrella is carefully checked and packed after purchase. We need 2 to 3 business days to prepare your order before shipping. Once shipped, the estimated delivery time is 6 to 9 business days depending on your country or region. Please note that public holidays or exceptional circumstances may slightly affect delivery times.
Returns & Exchanges
We do not accept returns or exchanges. Because each order is prepared and shipped individually for you, we are unable to process returns simply because you changed your mind. This applies to change of mind or personal preference.
Damages and Issues
Please inspect your order upon arrival. If your item arrives damaged, in poor condition, or is lost during shipping, please contact us within 48 hours of the confirmed delivery date with clear photos or videos and we will send you a replacement, covering all return shipping costs. We will not be able to process any compensation after this period.
Contact us at: ocarainhelp@outlook.com
Refunds
If a refund is approved, it will be issued to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: ocarainhelp@outlook.com
Contact Information
Website: www.ocarain.store
Email: ocarainhelp@outlook.com